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Shipping and Delivery

Free shipping worldwide

DHL – international delivery

Fan Courier – deliveries in Romania

How long will it take for my order to arrive?

In-stock: 5-10 business days

Cancelation Policy

You can cancel your order within 3 business days from the day you received the Order Confirmation.

Return Policy

We hope that you are delighted with every order you receive from www.moosstudio.com / moos.ro, but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund or exchange. Please note that sale items are exchange only.

The customer is responsible for return shipping costs which will be deducted from the refund. Returns received outside the above time frame are not to be accepted.

Please take care trying on items, as all products must be returned in a new and unused condition with all MOOS tags and labels still attached.  Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.

Before your parcel leaves our studios, it is fully checked by our team.  However, if you receive an item which you feel is damaged, please contact us immediately.

MOOS will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging.

TO ARRANGE A RETURN OR EXCHANGE

Email us contact@moos.ro / contact@moosstudio.com and we will arrange a pick-up from your home.

When will I receive a refund for returned items?

When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), except for the return shipping charges which are the client’s responsibility. .

We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order.In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.

Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.

Please be aware that international customs duties and taxes are NOT refundable.

Can I exchange an item for a different item?

Yes, you can.