Free shipping worldwide
DHL / UPS / FAN COURIER
Orders are shipped from Europe / Bucharest
Our factory is in Bucharest, Romania.
Important note: Custom duties are included in the price.
How long will it take for my order to arrive?
2-10 business days
This represents an estimated timeframe; while the majority of products are typically delivered within 48 hours, there is a possibility of delays. For precise timing details, kindly get in touch with us.
How much duties and taxes will I have to pay?
Prices displayed on our website include all the taxes and duties.
Currently, we regret to inform you that we do not offer delivery services to Russia at this time.
Cancelation Policy
You can cancel your order within 3 business days from the day you received the Order Confirmation.
Return Policy
We hope that you are delighted with every order you receive from www.moosstudio.com / moos.ro, but if you are not perfectly satisfied with your items, we can only accept returns sent back within 14 days of receipt of your order. The package should reach us in 14 days. We recommend returning the product as soon as possible upon receipt and considering that you will not be keeping the item.
The customer is responsible for return shipping costs, bank processing fees and custom duties which will be deducted from the refund. Returns received outside the above time frame are not to be accepted.
Please take care trying on items, as all products must be returned in a new and unused condition with all MOOS tags and labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.
Before your parcel leaves our studios, it is fully checked by our team. However, if you receive an item which you feel is damaged, please contact us immediately.
MOOS will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached.
TO ARRANGE A RETURN OR EXCHANGE
For international: Email us contact@moosstudio.com and we will arrange a pick-up from your home.
For Romania: Please inform us of your intention to return and then contact FANcourier – (021) 9336 to place the pick-up order. The courier will come to collect the parcel.
The parcel must arrive in:
MOOS SWISS BRAND SRL
BLVD. DACIA 42, Parter, Bucuresti
0744106279
When will I receive a refund for returned items?
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), except for the return shipping charges, bank fees and custom duties which are the client’s responsibility. .
We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
A time frame of anywhere between 5-10 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.
Please be aware that international customs duties and taxes are NOT refundable.Bank charges are non-refundable.
Can I exchange an item for a different item?
Yes, you can.