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Terms & Conditions


MOOS – property of  SC MOOS SWISS BRAND SRL, CUI 46633256, Str. Babadag, nr.2, Tulcea, Romania,  contact@moosstudio.com  runs an online shop under the internet address www.moosstudio.com. All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

  1. Important notes
    1. The merchandise offered under www.moosstudio.com is presented on the Website in the format of digital photographs of existing merchandise. Minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise.
    2. Please note that merchandise presented on the www.moosstudio.com Website may no longer be available at the time of the customer’s visit to the Website and that the respective prices may have changed. Unless stated otherwise, all prices include VAT (where applicable) but exclude custom duties.
  2. Conclusion of contract
    1. The contract between you and MOOS is not entered into until we send the ordered merchandise to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract. You finalize the order by entering all information during the order process and sending the order form to us by clicking on the “submit order” button.
    2. MOOS is entitled to reject orders without indicating any reasons, in particular if there is well-founded suspicion that the merchandise purchased via the internet is to be sold to third parties commercially.
  3. Saving of Contract

We save your order data. If you wish to receive a print-out of your order, you can print out an “order confirmation”. This order confirmation will appear on your screen once you have completed the process by clicking on “submit order” and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.

  1. Delivery and Shipping
    1. We ship exclusively with DHL and FAN COURIER (only for Romania). MOOS bears the transportation risk.
    2. Not all articles are available on immediate stock.
      Please add 1-3 days for shipping in Romania and 5-7 days for international shipping.

MOOS offers free shipping worldwide, excluding local custom fees.

  1. Privacy Policy

MOOS  commits not to transmit user’s personal data to third parties and to use them only for establishing contact with its customers and informing them about certain aspects related to the functions of the website and its offers.

The company will retain the personal data and will use them with the purpose of informing the users of their account on MOOS, the status and evolution of their orders and also for evaluating the goods and services offered.

MOOS  may notify users of their current offers by weekly newsletters and may send greeting cards, gift cards or other special messages.

MOOS  does not promote SPAM. Any user that has provided an explicit email address on www.moosstudio.comm can chose that his/hers address to be deleted from our data base. Also, if the users do not want to receive the weekly newsletter www.moosstudio.com, they can unsubscribe by accessing My Account, section Personal Info or by using the link in the footer of the MOOS newsletter that they have received by email.

For more information, assistance, notifications and complaints send us an email on contact@moos.ro