Shipping and Delivery
What do you need to know - International Orders
All orders are shipped from our European warehouse, based in Bucharest, Romania.
When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number.
Delivery times are stated in business days. Orders placed before 2PM EET (Bucharest time) will be dispatched the same day. Orders placed after this time will be processed on the following business day. Please note that orders placed after the Friday cut-off, or during the weekend, will begin processing on Monday.
While we always aim for timely delivery, MOOS STUDIO cannot be held responsible for delays caused by couriers, which may occasionally occur during peak periods. The delivery estimates provided are the most accurate and are generally very reliable.
If a parcel is refused by the receiver, and successfully returned to us, the refund will be issued once the parcel is received back at our warehouse. Please note that all custom duties, taxes, and shipping costs (both original and return) will be deducted from the refund total.
All shipping fees, customs duties, and import taxes are included in the product price, meaning you will not be charged any additional fees upon delivery, regardless of your destination country.
DUTIES — What they mean and how they work
Deliveries are shipped on a DDP (Delivery Duties Paid) basis. This means that all duties and taxes are covered by MOOS STUDIO, based on your shipment destination and the value of your purchase. You will not be charged any additional fees upon delivery.
Please note that custom duties and taxes are non-refundable, as these are paid by us to your local authorities when your parcel arrives in your country. If you decide to return your order, the amount corresponding to these duties and taxes will be deducted from your refund. We recommend checking your country’s import policy before placing an order if you’d like to understand how these charges are applied.
Currently, we regret to inform you that we do not offer delivery services to Russia, Ukraine, Afganistan and Iran at this time.
For shipments to Azerbaijan, all deliveries are made under DAP (Delivered at Place) terms. This means the customer is responsible for paying any import duties and taxes upon delivery. Please inform us once payment is made so we can reimburse the cost of duties.
How long will it take for my order to arrive?
Standard: 3-10 business days
Express: 2-4 business days ( this service is available only for international orders)
Update: Due to high demand, some orders may experience delays. If you’d like an accurate delivery estimate, feel free to reach out to us at contact@moosstudio.com — our team replies quickly!
This represents an estimated timeframe; while the majority of products are typically delivered within 48 hours, there is a possibility of delays. For precise timing details, kindly get in touch with us.
Return Costs by Region
| Region | Return Policy & Costs |
|---|---|
| European Union | You only cover the return shipping cost (€35). |
| Romania | You only cover the return shipping cost ( €6) |
| United Kingdom | Duties & taxes included. On returns we deduct the actual import charges paid + (€45) return shipping. |
| Switzerland | Duties & taxes included. On returns we deduct the actual import charges paid + (€45) return shipping. |
| United States | Duties & taxes included. On returns we deduct the actual import charges paid + (€70) return shipping. |
| Canada & Mexico | Duties & taxes included. On returns we deduct the actual import charges paid + (€70) return shipping. |
| Asia & Middle East | Duties & taxes included. On returns we deduct the actual import charges paid +(€80) return shipping. |
| Australia & New Zealand | Duties & taxes included. On returns we deduct the actual import charges paid + (€70) return shipping. |
| Rest of the World | Duties & taxes included. On returns we deduct the actual import charges paid + (€80) return shipping. |
Cancelation policy
You can cancel your order within 2 business days from the day you received the Order Confirmation.
Return policy
We hope that you are delighted with every order you receive from www.moosstudio.com / moos.ro, but if you are not perfectly satisfied with your items, we can only accept returns sent back within 14 days of receipt of your order.
The customer is responsible for return shipping costs, bank processing fees and custom duties which will be deducted from the refund. Returns received outside the above time frame are not to be accepted.
Please take care trying on items, as all products must be returned in a new and unused condition with all MOOS tags and labels still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund or exchange refused.
MOOS will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached.
To arrange a return or exchange
For international: You have the label printed inside your package.
For Romania: Let us know, then place the order here: Place order - FAN Courier
The parcel must arrive in:
MOOS SWISS BRAND SRL
BLVD. DACIA 42, Parter, Bucuresti
0744106279